Privacy Policy
Xatia Limited (“we”, “us”, “our”) is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, store and share personal data when you visit www.xatia.com, contact us, request information or a demo, sign up for updates, or otherwise interact with us through our website.
1. Who we are
Xatia Limited is the controller of the personal data described in this notice.
Company details
Registered name: Xatia Limited
Registered address: 124 City Road, London, United Kingdom, EC1V 2NX
Company number: 16383284
Email: support@xatia.com, Telephone: +44 203 195 3910
If you have any questions about this notice or how we handle personal data, you can contact us using the details above or at support@xatia.com
2. Personal data we collect
Depending on how you use our website, we may collect:
- Your name
- Your work email address
- Your company name
- Your job title
- Your telephone number
- The contents of your enquiry or message
- Information you provide when requesting a demo, quote, callback, event place, newsletter, or other materials
- Technical and usage information, such as IP address, browser type, device information, pages viewed, referral source, and approximate location derived from IP
- Cookie and consent preference information, and
- Any other personal data you choose to send to us
We may also receive personal data from third parties where this is lawful, such as analytics, CRM, marketing, recruitment, or event platforms you interact with through our website or campaigns.
3. How we use your personal data
We may use your personal data to:
- Respond to your enquiries
- Provide the information, materials, or demo you requested
- Communicate with you about our products, services, events, and updates
- Send newsletters or marketing communications where you have asked to receive them
- Operate, administer, secure, and improve our website
- Analyse website performance and user engagement
- Prevent fraud, misuse, or security incidents
- Comply with legal and regulatory obligations, and
- Establish, exercise, or defend legal claims
4. Our lawful bases
We use personal data only where we have a lawful basis to do so. Depending on the context, this may include:
- Legitimate interests – for example, responding to business enquiries, operating and securing our website, improving our services, and managing ordinary business communications
- Consent – for example, where you sign up for marketing emails or where we use non-essential cookies or similar technologies
- Steps at your request before entering into a contract – for example, where you ask for a proposal, pricing discussion, or product demonstration connected to a potential business relationship
- Legal obligation – where we need to process data to comply with applicable law or regulatory requirements
Where we rely on consent, you can withdraw it at any time.
5. Who we share personal data with
We may share personal data with:
- Our hosting, IT, security, analytics, CRM, marketing automation, and website support providers
- Professional advisers such as lawyers, accountants, auditors, and insurers
- Regulators, authorities, courts, or law enforcement where required
- Actual or potential buyers, investors, or advisers in connection with a merger, acquisition, reorganisation, or sale of assets, and
- Other service providers where this is necessary for the operation of our website or business.
We require service providers acting on our behalf to protect personal data and use it only for appropriate purposes
6. International transfers
Some of our suppliers or service providers may process personal data outside the UK. Where that happens, we will take appropriate steps to ensure your personal data is protected, such as relying on an adequacy decision or approved transfer safeguards, where required.
You can contact us if you would like more information about any international transfers relevant to your data.
7. How long we keep personal data
Some of our suppliers or service providers may process personal data outside the UK. Where that happens, we will take appropriate steps to ensure your personal data is protected, such as relying on an adequacy decision or approved transfer safeguards, where required.
You can contact us if you would like more information about any international transfers relevant to your data.
8. Your rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing
- Request transfer of your personal data to you or another organisation in a structured, commonly used format, where applicable
- Withdraw consent at any time where we rely on consent, and
- Lodge a complaint with the Information Commissioner’s Office (“ICO”).
These rights are not absolute, and some conditions or exemptions may apply. We may ask for information to verify your identity before responding to a request.
9. Cookies and similar technologies
We use cookies and similar technologies on our website. Some are strictly necessary for the website to function. Others may be used for analytics, performance measurement, preferences, or marketing.
10. Third-party websites
Our website may contain links to other websites or services. We are not responsible for the privacy practices of those third parties. You should read their privacy notices before submitting personal data to them.
Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies on your device. You can manage your preferences through our cookie banner or settings tool.
11. Children
Our website is not intended for children, and we do not knowingly collect personal data from children through the website unless specifically stated otherwise.
12. Policy review
We may update this Privacy Notice from time to time. Where appropriate, we will take reasonable steps to bring material changes to your attention before any new use of personal data begins.
13. Contact us and complaints
If you have any questions or would like to exercise your rights, please contact us at:
Xatia Limited, 124 City Road, London, United Kingdom, EC1V 2NX,
support@xatia.com, +44 203 195 3910
If you are unhappy with how we handle your personal data, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.